Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. Ready to join our growing team?

Read more about us at uprisepartners.com

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How We Care for Our Uprisers

• 100% of your Healthcare Insurance covered by Uprise
• Company-paid Long-Term Disability, Short-Term Disability, and Life Insurance
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

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Who You Are

You are a relationship-driven operator who thrives at the intersection of customer experience, business operations, and technology services. You understand that customer success requires proactive communication, alignment, and disciplined follow-through, not just checking in when something goes wrong.

You are highly organized, direct in communication, and comfortable managing multiple client relationships simultaneously without letting details fall through the cracks. You are equally at ease communicating with executives, coordinating internal teams, or following up on unresolved client concerns.

You know how to keep projects, support issues, strategic initiatives, and client expectations aligned in a fast-moving environment, and you understand that an excellent client experience is built on strong internal coordination and clear accountability.

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Role Overview

We are looking for a Customer Success Manager (CSM) to join our team and serve as a trusted partner to our clients.

As a CSM at Uprise, you will own the day-to-day health and operational success of a portfolio of client relationships. You will work closely with our virtual CIO team to ensure clients receive consistent, proactive communication, clear follow-through, and a high-quality experience at every touchpoint.

This is not a passive account management role. We are looking for someone who takes ownership, stays ahead of issues, and genuinely cares about delivering an outstanding client experience in a fast-paced technology services environment.

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What You'll Do

As a CSM at Uprise you will own a portfolio of client relationships from end to end. You will manage day-to-day communication, lead strategic business review preparation, facilitate client meetings, coordinate across internal teams, and track open items and commitments to resolution.

You will conduct regular check-ins, maintain a clear picture of each client's health and goals, and flag concerns before they become problems. When escalations happen, clients will look to you for timely updates and a steady hand. When renewals come around, you will make sure clients have everything they need to make a confident decision.

The best person in this role ensures every client knows Uprise is always one step ahead.

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Qualifications

Required

• 3+ years experience working in a Managed Service Provider (MSP) environment.
• Strong working knowledge of MSP service delivery: ticketing, SLAs, managed services contracts, and client communication norms.
• Demonstrated ability to manage multiple client relationships simultaneously with consistency and attention to detail.
• Excellent written and verbal communication skills, including the ability to translate technical updates into clear client-facing language.
• Comfort working in a professional services automation (PSA) platform.
• Self-directed with strong organizational skills and the ability to manage competing priorities without close supervision.

Preferred

• Prior experience in a CSM, account management, or client-facing coordination role within an MSP or IT services firm.
• Familiarity with quarterly business review processes, technology roadmaps, and client-facing reporting in an MSP context.
• Experience working alongside a virtual CIO, account executive, or senior technical advisor.

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We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!

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Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Please submit your resume to careers@uprisepartners.com