‍Who We Are:

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. Ready to join our growing team?  

Read more about us at uprisepartners.com  

How We Care for Our Uprisers:  

• 100% of your Healthcare Insurance covered by Uprise
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

Who You Are:

As a talented and motivated Solutions Engineer, you thrive on playing a pivotal role in the successful implementation and management of IT projects. Your passion lies in delivering top-notch solutions that not only meet but exceed our customers' expectations. Joining our dynamic Professional Services Team, you bring technical expertise, a collaborative spirit, and a commitment to excellence, making you an essential contributor to our mission of providing tailored and innovative IT solutions to our valued customers. Your ability to work seamlessly with individuals at varying levels of technical understanding sets you apart. You relish the challenges of a fast-paced, dynamic environment, where your contributions directly impact the overall growth and vision of the organization. Your enthusiasm for finding creative solutions that enhance the functionality of technology in business is contagious, and you genuinely love what you do. If you are driven to make a significant impact in a fast-paced MSP environment, where your technical acumen and passion for innovation align with our values, we invite you to apply and become part of our team. We can't wait to meet you!

Role Overview:

As a Solutions Engineer on our Professional Services Team, you'll spearhead the successful implementation of IT projects, consistently surpassing customer expectations. Working closely with cross-functional teams, you'll develop project plans, offer technical guidance, and troubleshoot issues seamlessly. In tackling intricate technical challenges, you'll proactively address client IT issues within a team of energetic professionals. Your commitment to high-quality standards, customer service excellence, and adaptability to changing priorities makes you a crucial player in our collaborative and customer-focused team.

What You Will Do:

• Actively lead the implementation of customer projects, taking charge of knowledge gathering and seamlessly executing the defined scope.  
• Create and manage concise project plans tailored to project size and complexity.
• Provide hands-on technical support throughout projects, addressing challenges promptly and optimizing solutions.
• Proactively identify and troubleshoot technical issues for swift resolution, maintaining project timelines.
• Tackle technical challenges with a proactive mindset, ensuring smooth project progress within a collaborative team.
• Uphold high-quality standards in project delivery, prioritizing customer service excellence and customer satisfaction.
• Demonstrate flexibility in adapting to changing priorities and workflow fluctuations for agile project management.
• Management of internal technical documentation.  
• Travel on-site to support customers as needed.
• May supervise or provide functional direction for other team members.
• Constantly focus on delighting all Uprise customers.

Required Skills and Qualifications:

• 5+ years of hands-on experience in Managed Services Provider (MSP) environments, demonstrating a deep understanding of the unique challenges and requirements of IT projects.
• Knowledge of Windows Desktop (Windows 10, 11) and Server (Windows Server 2012, 2016, 2019) Operating Systems.
• Knowledge of virtualization technologies (VMware, Hyper-V, Citrix)
• Experience with Microsoft 365 (management, migrations) and Active Directory (Entra ID, On-Prem AD). Google Workspace is a plus.
• Experience with Mac devices is a plus.
• Knowledge of remote monitoring and management platforms (NinjaOne, Auvik, Datto, ConnectWise, Kaseya, N-able).
• Knowledge of EDR Solutions (SentinelOne, BitDefender, Crowdstrike).
• Knowledge of Network Monitoring tools (LogicMonitor, Auvik, Network Glue)
• Experience with documentation platforms (ITGlue, HUDU, SharePoint)
• Strong network troubleshooting skills.  
• Excellent interpersonal skills, enjoy working with people, excellent communications skills – both verbal and written, active listening, and customer care.
• IT Certifications (Highly Preferred): CompTIA Network+, CompTIA Security+, Microsoft Azure AZ-900, VMware VCP
• Remote troubleshooting workstations, networks, and servers.
• Technical support of networking equipment:  WAN and LAN connectivity, routers, firewalls, and security.
• Remote access solution implementation and support: VPN (hardware/software, Terminal Services, Microsoft Azure.
• Hardware upgrades/replacement, Hosted Services Migrations (Microsoft 365 (Exchange/SharePoint), Microsoft Azure (Azure AD/Intune).

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the requirements. We look forward to your application!  ‍

Equal Opportunity Employer

Uprise Partners is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Please submit your resume to careers@uprisepartners.com