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Client Feedback
We believe the best measure of our work is the positive experience of the people we help. From the end users who count on our Service Desk every day to the business leaders who trust us with their technology strategy, this is what our clients have to say about working with Uprise.
What Our Clients Leaders Are Saying
"Every step of the way, they have been a true technology partner with us. They've listened to us. They've come back with good suggestions of things we hadn't thought of."
Justin LeBlanc
Founder + Partner, LeBlanc Diggins
“Uprise explained various improvements needed for our software, implemented cost savings, and created an amazing product roadmap. Uprise took the time to understand our vision and share their experience to make the vision a reality.”
Tomas Louda
CEO + Founder, Valet Storage
"As always, I sleep better at night knowing Uprise is watching over our IT needs. All calls are responded to in a timely manner. Everyone is pleasant, patient, and well schooled. If the problem isn't solved right away, Uprise doesn't stop working on the issue until it is. Overall, I recommend Uprise to anyone in need of IT services."
Bryan Entwistle
VP, Operations, Preferred Air
"With Uprise, I don't worry about our technology. They’re an extension of our team, deliver before deadlines, and can synthesize my intuitiveness about our consumer into our product.”
Tiffany Dufu
Founder + CEO, The Cru
"I thought we could handle IT internally. But having Uprise Partners come in has removed a ton of bottlenecks and added efficiencies we weren’t aware existed. The service desk is quick to respond, 24/7, 365 days a year. This is critical for us. Since Uprise came onboard, everything’s operating smoothly."
Darren Espey
President, Icon Midstream Group
"IT is the glue that holds the collage together…it’s ingrained in every part of the business. You take it for granted sometimes. It’s nice to have people that know what they’re doing, and taking care of it, so you don’t have to worry about it."
Wesley Warner
CFO/Co-Owner, Xuron Corporation
Real Feedback for our 24/7 Service
Desk Engineers from Our Clients
Behind every ticket, late-night call, and urgent request is a dedicated person who actually cares. We take pride in proving that you don’t have to choose between excellent technical support and kind, supportive humans...you can have both.
Joey was very personable and welcoming. It’s my second day at the company and he made the experience seamless. He was very reassuring and I definitely wished our call lasted longer.
Jamaella fixed my problem SO fast. I had been working for three hours to fix this, she fixed it within 30 seconds. I couldn't say enough good things about Jamaella. THANK YOU!!!!!!!!
I called; my call was answered immediately by a friendly, knowledgeable and helpful person who helped me right away. It doesn’t get better than that! Excellent! Thank you so much!
John is very knowledgeable and driven to find a solution and fix to the issue at hand. Great communication on keeping us updated on the progress of a resolution.
Joey is a wonderful help to all my troubles (IT wise). He's kind, courteous, and very knowledgeable... He explains the issues, and the fixes, and is a delight to work with.
We are just completing our onboarding and the experience has been very good.
Happy with the speed of the support - I needed to get into my computer so I needed help quickly. And I got it. So thanks!
Matt is the best. Fast, efficient and the nicest person. He performed a Christmas miracle. Thank you.
Carter listened to my issue so he could understand the problem, then fixed it for me!
Jamaella was amazing to work with, so efficient and cordial!! Thank you all!!
Caryl was so helpful and had a lot of problems to solve to get my questions taken care of.
Noemi was very kind and understanding!
Jamaella was SO helpful. Super responsive and on the ball. Quick to jump into problem solving and trouble shooting. Also personable, which is not always typical from tech support. Couldn't have asked for better help to a frustrating technical situation.
Joey is AWESOME, it is always a pleasure speaking with him as he is so pleasant and explains what he is doing and why so i understand. THANK YOU!!!!
John really got to the bottom of this issue, spending so much time with Microsoft to figure out what the charges were. Very grateful for his help.
Joey is the best!! Not only did he solve an issue and make our lives on the finance team so much easier, but he also double checked my updates and general computer environment to ensure everything was running as smoothly as possible. So grateful to have such an awesome team here at Uprise!!
AMELIA IS A SUPER HERO AND SAVED MY LIFE!
To be the clear choice for companies who deserve enhanced attention, deeper strategy, and more heart from their IT and cybersecurity provider; to be known as a partner who truly sees them.
Knowledgeable
Our engineers bring serious technical depth to every engagement — solving complex problems, building robust solutions, and delivering IT expertise that is precise, powerful, and built to help your business succeed.
Responsive
From resolving a support ticket to building a multi-year IT roadmap, we bring the same responsiveness, expertise, and genuine care to every interaction — big or small.
Genuine
Technology is what we do — but people are why we do it. Every interaction, every ticket, and every strategy session is an opportunity to show up for the people who trust us with their business.
client satisfaction rating across all Service Desk interactions in the past twelve months.
of our clients renew their contract — a reflection of the trust and consistency we bring to every client relationship.
Our average response time for urgent support requests, 24 hours a day, 7 days a week.
Case Studies
Uprise Partners Helps National Law Firm Transform IT Operations to Support Business Growth
Business Challenges
Managing thousands of legal matters on an ongoing basis, the firm needed to scale its operations while maintaining efficiency, reliability, and a high standard of client service.
Solutions & Results
Through streamlined workflows, optimized systems, and enhanced support transparency, Uprise helped transform the firm’s day-to-day operations.
Uprise Helps Mid-Sized Energy Company Strengthen Security & Streamline IT Management
Business Challenges
inefficiencies and security gaps that put its long-term
stability at risk.
With outdated infrastructure, limited visibility across systems, and no clear IT strategy in place, the organization struggled to align technology with business goals while maintaining performance and security.
Solutions & Results
These improvements delivered significant results, includingfaster response times, improved system performance, andsubstantial cost savings.
Uprise Partners Helps Estate & Tax Law Firm Increase Efficiency & Improve Client Experience
Business Challenges
As the firm grew, outdated hardware, inconsistent onboarding processes, and a legacy phone system began to impact productivity, security, and overall client experience.
Solutions & Results
These improvements enhanced system performance, strengthened security, and significantly improved efficiency—including reducing onboarding time and increasing call reliability.
